FAQs

FAQs

Do you ship internationally?

Yes, we ship to all countries worldwide.

How much is shipping?

Free shipping on all products! Limited time only!

How long before I can receive my order?

Please expect to receive your order within 5–16 business days.

How can I check the status of my order?

Visit the “Track Your Order” page anytime to see real-time updates.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, PayPal, and other major payment methods.

My items arrived damaged, what should I do?

Please contact us within 48 hours of receiving your order at arloxgear@gmail.com.
Include your order number and clear photos of the damaged item(s) so we can help right away.

I received incorrect item(s). What should I do?

Email arloxgear@gmail.com within 48 hours of receiving your package.
Send your order number and a photo of the incorrect item so we can resolve it quickly.

I put the wrong email or shipping address on my order, please help!

Please double-check your details before submitting an order. Arlox is not responsible for orders shipped to an incorrect address provided by the customer — but contact us ASAP and we’ll do our best to assist if the order hasn’t shipped yet.

What’s the return policy?

Our return policy lasts 30 days from the date your order was delivered.
To be eligible for a return, items must be unused, in original condition, and in their original packaging.